Return and Exchange Policy

At Bridal House, customer satisfaction matters to us. We have detailed our return and exchange policy below to provide a clear experience.

Return Policy

Customers can request a return within 5 days of delivery.

Returned items must be unused, unworn, unwashed, and in their original condition with tags still attached.

The product must come back in its original packaging along with the invoice.

Our team must verify and approve returns before acceptance.

Exchanges are allowed within 10 days of delivery only for:

Product damage, or

Size-related issues

To qualify for an exchange, customers must provide a proper unboxing video or clear photos showing the issue when opening the package.

Important Conditions

Products that show signs of use, alteration, or damage after delivery will not be accepted.

Exchange requests without proper unboxing proof (video or images) will not be considered.

Items bought during a sale or at discounted prices may not be eligible for return or exchange unless stated otherwise.

Bridal House reserves the right to approve or reject any return or exchange request after inspection.

To start a return or exchange, please contact us within the specified time frame:

Customer Care: +91 9540333266

Email: bridalhouse06@gmail.com

Please provide your order number, reason for return/exchange, and unboxing video or photos for quicker resolution.

Approved refunds will be processed after the returned product passes quality inspection.

Refunds will be credited to the original payment method within the standard processing timeline.